1999

ZOTTER WAS STILL A ONE-MAN-ONE-WOMAN SHOW

TODAY

ZOTTER COMBINES INNOVATION AND HANDMADE QUALITY

1999

THE FIRST SHOP JOSEF ZOTTER OPENED WAS REALLY A BACK ROOM IN HIS MOTHER'S HOUSE

Today

Zotter manufactures bean-to-bar, from the cocoa bean to the finished product.

Biography

FACTS 

  • Bean-to-bar producer of chocolate and inventor of the hand-scooped chocolate
  • Certifications: ORGANIC, EMAS
  • Membership: FAIR (member of the WFTO (World Fair Trade Organization)
  • Cocoa countries: Peru, Bolivia, Nicaragua, Panama, Ecuador, Guatemala, Brazil, Belize, Dominican Republic, Madagascar, Togo and Congo
  • Production volume: around 200 tons of cocoa beans and 150 tons of cocoa butter are processed into 646 tons of chocolate
  • Product range: over 400 different chocolate varieties and choice individual chocolates, created by the customers themselves.
  • Ingredients: around 400 organic ingredients
  • Turnover 2017/18: 22 million euros
  • Employees: we have 185 employees at the Riegersburg/Styria location, 7 of which are trainees. 25 employees at the Chocolate Theatre in Shanghai/China
  • Number of visitors to the Choco Shop Theatre: 270,000 visitors every year
  • Energy production: the manufactory is 60% and the Edible Zoo 100% energy self-sufficient through the use of solar power, steam power and geothermal energy.
  • Sales and distribution: worldwide, though mainly in the German-speaking countries (Austria, Germany, Switzerland)

 

THE ZOTTER FAMILY BUSINESS

Josef Zotter, born 21 February 1961 in Feldbach (Styria/Austria)
Chocolatier, organic farmer and square peg.
Started as apprentice chef, waiter and confectioner.
Josef Zotter is married to Ulrike Zotter and has three children.

Ulrike Zotter continues to manage the company, otherwise this biography would end here.

Julia Zotter (*1987) built the chocolate theatre in Shanghai and ran it for three years (May2014-August 2017). Now she’s back with us in Austria and develops new products together with her father Josef Zotter. Julia spent a year in China (Xi-an and Beijing) during secondary school and went on to study food science and biotechnology at Vienna's University of Natural Resources and Life Sciences. For her final thesis, she travelled to Brazil to establish a cocoa research project. In 2013, she graduates from the Cordon Bleu Academy in Paris with a Grand-Diplome in Pâtisserie and Cuisine as one of the best in her year. Julia has been working in all areas of the chocolate manufactory since she was a child and is a polyglot, speaking fluent English, French, Spanish, Portuguese, Chinese, German and even a little Latin.

Michael Zotter (*1988) also studied food science and biotechnology at Vienna's University of Natural Resources and Life Sciences and is currently reading business information systems in Vienna. Michael is responsible for Zotter's website, online shop and everything else IT.

Valerie Zotter (*2005) currently heads animal care at the in-house petting zoo and oversees the egg collection.

HISTORY

In 1987, founding of the Zotter family business: Together with his wife Ulrike Zotter, the 26-year-old Josef Zotter opens up the Zotter confectionary shop in Glacisstraße in Graz. The unusual creations such as "hemp slice", "the funny pie" and "scarlet runner bean roll with coriander" earn regional fame. Josef Zotter expands and opens up three more branches.

In 1992, Josef Zotter begins to produce chocolates in the back office of the confectionary shop in Graz and invents the hand-scooped chocolate, a mixture of inventiveness and handwork, filled in layers and plies. Also new are the 70 g format and the chocolate coating instead of the cubed breaking pattern. The varieties of the first hour: poppyseed-cinnamon, pumpkin brittle with marzipan, hemp, crudités, champagne and grilled walnuts with marzipan.

In 1994, chocolate and art blend together. Art designer Andreas h. Gratze turns the packaging into little works of art.

In 1999, the Zotters decide to bank entirely on chocolate. In the former stable of the parental farm, the z o t t e r chocolate manufacture is opened.

In 2001, Zotter began to travel to the countries of cocoa cultivation and supported the farmers with development aid projects like “Quality instead of poverty“ and “Cocoa instead of cocaine“ and many more.

In 2007, expansion of the manufacture to bean-to-bar production and to the Choco Shop Theatre.

Bean-to-bar: Zotter invests 18 million to process chocolate directly from the cocoa bean onwards. The fairly traded organic cocoa is purchased directly, roasted, ground, milled and conched. With this, Zotter lays the foundation for the development of the manufacture into a centre of competence for chocolate. Many new chocolates are created. Insourcing instead of outsourcing: Josef Zotter is now one of the few independent bean-to-bar producers in Europe and the first one to produce solely in organic and fair-trade quality. (In general, only three global players produce a large part (about 80%) of the overall world-wide chocolate demand.)

Choco Shop Theatre: Visitors can observe the production live, experience how chocolate is made from the bean onwards and try, at various tasting stations, intermediate products such as milling powder and of course also the finished bars.

In 2011, Zotter opens up the Edible Zoo as open-air part of the Choco Shop Theatre. 27 hectares of adventure farming (a total of 72 hectares of organically cultivated farming, 27 hectares of which are accessible to visitors), where Zotter serves the visitors organic meals, directly from his own pastures and gardens.

In 2014, Zotter opens the Chocolate Theatre in Shanghai, which daughter Julia Zotter subsequently runs until 2017. It’s a chocolate adventure world with tasting tour included, spread out over a 2400 square metre space. Within a very short time, the Chocolate Theatre has established itself as THE place to be in the thriving megacity of Shanghai. The “Shanghai Wall Street Journal“ and “Smart Shanghai“ name it as one of its top sightseeing destinations. Julia Zotter’s “No Pants“ events proves particularly popular. In the autumn of 2017, Julia returns to the manufactory in Austria in order to work on product development. Shanghai’s Chocolate Theatre and Shop are now run by general manager Amy Fang.

In 2015, Zotter launched a shop in the US. The subsidiary is increasingly focused on online sales – there is only one retail shop at the Cape Coral/Florida branch location. 

In 2016, Riegersburg chocolate shop extension. Featuring a wall of manure reminiscent of the stable it once was, a big bonbon counter where customers can put together their own bonbon boxes, a Labooko library, a green, leafy storefront and a low waste station where you can buy Zotter chocolates in bulk, without any of the wrapping.

In 2017, the world’s first Choco Robots start working at Zotter. Industry 4.0 means blending skilled handicraft with innovation. Zotter wants to demonstrate that robots do not eliminate jobs but instead substitute other machines, thereby safeguarding the future of existing employees. The robots add more precision to the process and enable individual manufacturing. At the moment they are putting fillings into the wafer-thin Nashido bars. In the future, Josef Zotter wants to deploy the robots to manufacture individual bonbons, tailored to specific customers. The demand for individual and one-of-a-kind products will continue to rise. The choco robots are also one-of-a-kind – they were developed by a group of students in the face of initial resistance by older engineers. The robots are the first of their kind and are a perfect fit for Zotter and our desire to increasingly invest in innovative ideas.

In 2017, Josef Zotter travels to Peru and Madagascar for film shoots. In Peru, it’s a film about growing organic cocoa in place of producing cocaine, which is playing at the Chocolate Theatre, and in Madagascar, he makes a Virtual Reality Film. Visitors to the Chocolate Theatre can put VR goggles on and dive into the cocoa jungle. 

In 2017, Zotter celebrates the company’s 30-year anniversary: in 1987, Josef Zotter opens his first confectionery shop in Graz/Austria, marries Ulrike and the couple welcome their daughter Julia. This heralds the eventful start of the family business and the beginning of a slice of chocolate history. 

In 2018, Zotter opens a 360° VR Theatre as the new highlight at the Edible Zoo: Visitors can beam themselves to the colourful cocoa world of Madagascar, thanks to modern Virtual Reality technology and VR-glasses. 

2018/19 Zotter is starting off the new season with 21 new, hand-scooped chocolates with a bit of a subdued, classic character as opposed to the usual madness.

Nougats, classic and vegan: Hazelnut Nougat Brittle, Hemp Bonbon, Nougat Layers, Walnut Nougat

Classics: Champagne + Raspberries, Nougat + Cookies, Coconut + Marzipan, Kir Royale, Lemon Mousse

Special: “Sting” Red Edition – organic red wine by rock legend Sting – a must-eat for all music fans!

8 new chocolate gifts: classics like “Have a Great Trip” and “I Love You - Soooo Much!” as well as our celebratory titles “Bravo! Amazing!“ and “Three Cheers For Us!“

2 eccentric flavours: Ginger + Lemon, Lingonberries + Peanuts + Salt

5 new Balleros: freshly roasted, crispy cocoa nibs, pure cocoa energy, covered in 5 different flavours of chocolate: Dark Choco Nibs 70%, Milk Choco Nibs 40%, White Choco Nibs, Raspberry Choco Nibs, Caramel Choco Nibs

5 new, dark Labookos: 73% 2017 Vintage, Dry Aged – the best of the best. These beans are aged for a year – partly in oak barrels, like fine wine
72% Brazil, 70% Congo, 72% Peru Malingas (rare vintage cocoa turned into a single village chocolate), 70% Nicaragua • Sail Shipped Cocoa, our sailing beans, which were delivered sustainably and entirely without producing environmentally harmful emissions – a chocolate with the perfect life-cycle assessment.

Raspberry and Coconut, the fruity, new, vegan chocolate

Labooko Single: The Labooko as a single bar featuring special lactose-free, vegan or sugar-free flavours. Introducing two new chocolates as the perfect wine accompaniment, developed specifically for chocolate and wine tastings.

No added sugar:  diets change all the time – at the moment, reduced sugar is trending and so Zotter has produced a range of chocolate sweetened with erythritol, an organic sugar alternative, which tastes exactly like sugar but contains zero calories. 

A new roasting method: For the latest Labookos, Zotter is deploying his newly developed FMR roasting method in order to highlight the cocoa beans’ flavour spectrum even more intensely. The procedure works by injecting water or tea essence during the roasting process, which becomes a fine mist making the temperature dip briefly. That in turn produces a softer roast considerably improving the cocoa’s aroma.