Dear customer, many thanks for your order!
In case that your parcel arrives in damaged condition against all expectations, the delivery agent requires the following within 5 working days of acceptance of the shipment:
Please send the photos including your customer number by email to: firstname.lastname@example.org
In case that the deadline of 5 working days is missed, no liability can be claimed according to the terms and conditions of the delivery agent.
Depending on the extent of the damage, a return of the claimed items can be requested.
We wish you the sweet sides of life Josef Zotter
... and his chocolate craftsmen