Information in case of damaged goods

Dear customer, thank you very much for your order!

In the unexpected case of damage, please write to us within 5 working days of acceptance of the shipment, mentioning your customer number, at:

Please include the following photos, which are required by the delivery service in order to take over the responsibility and settle the claim:

  • Photo of the cardboard shipping box, even if it is not visibly damaged
  • If items are missing, we require a photo of the cardboard shipping box from the top, side and bottom, the attached adhesive tapes must be clearly legible
  • Photo of the complete filling material contained in the cardboard shipping box
  • One photo per damaged item, in which the damage is clearly visible

If the deadline of 5 working days is missed, or if there is a drop-off agreement between you and your delivery service, unfortunately no liability can be accepted according to the terms and conditions of the delivery service.

Depending on the extent of the damage, a return of the claimed items can be requested.

The sweet sides of life to you from Josef Zotter and his chocolate team