Information in case of damaged goods

Dear customer, many thanks for your order!

In case that your parcel arrives in damaged condition against all expectations, the delivery agent requires the following within 5 working days of acceptance of the shipment:

  • Photo/s of the outer carton (even if it is not visibly damaged!)
  • Photo/s of the address label with the consignment number of the damaged cartons or the cartons in which the damaged items were packed           
  • Photo/s of the filling material of the outer carton
  • Photo/s of the damaged items

Please send the photos including your customer number by email to:

In case that the deadline of 5 working days is missed, no liability can be claimed according to the terms and conditions of the delivery agent.

Depending on the extent of the damage, a return of the claimed items can be requested.

We wish you the sweet sides of life Josef Zotter

... and his chocolate craftsmen