Chocolates and hot summer temperatures

> Information about shipping days and destinations  as well as about our free coolbag promotion

Terms of delivery and payment for consumers

Shipments within Austria

Your order will be dispatched within the next 2-6 working days, subsequent delivery time according to the Post Office PLC: about 1-4 working days. (Subject to change).

Delivery period (standard shipping): approx. 3-10 working days
Delivery period (EMS shipping): on the second working day after ordering

You will receive an initial shipping confirmation as soon as your shipment has been scanned by the Austrian Post Office PLC. Thereby you will be informed about the estimated delivery date and consignment number, in order to track the shipping status. (Note: Zip codes stated on your shipping confirmation are only used internally by the delivery service and doesn’t necessarily relate to the recipient address.)

If the delivery is not possible, please contact the Post Office PLC directly.

Information regarding your shipping status and estimated delivery date

Claim settlements: In written form to (online-shop@zotter.at) within 4 working days after accepting the delivery. To be submitted are: picture of the damaged outer packaging, picture of the inner packaging, picture(s) of the damaged product(s) and your invoice number.

Shipping charges (standard): EUR 4.00 up to an order value of EUR 14.99

EMS shipping (Monday - Friday until 12 p.m.): EUR 11.00
Available to all postcodes within Austria, delivery on the second working day after ordering.

From an order value of EUR 15.00: free delivery (excluding Express Mail Service deliveries) 

Possible payment methods:

  • by credit card (VISA, Diners, Mastercard, AMEX),
  • EPS online banking
  • SOFORT - Payment via online banking
  • PayPal
  • cash on delivery

Shipments within Great Britain (UK)

Your order will be dispatched within the next 2-6 working days, subsequent delivery time according to the Post Office PLC and your local delivery service UK Mail: about 4-8 working days. (Subject to change).

Delivery period:4-14 working days

Shipping confirmations are currently not available! However, we can send you the shipping-link on request. (Note: Zip codes stated on your shipping confirmation are only used internally by the delivery service and doesn’t necessarily relate to the recipient address.)
Please contact: online-shop@zotter.at

Information regarding your shipping status and estimated delivery date

Claim settlements: In written form to (online-shop@zotter.at) within 4 working days after accepting the delivery. To be submitted are: picture of the damaged outer packaging, picture of the inner packaging, picture(s) of the damaged product(s) and your invoice number.


Shipping charges: £ 4.00
up to an order value of £ 14.99

From an order value of £ 15.00: free delivery (if ordering via zotter.co.uk!)

Possible payment methods:

  • by credit card (VISA, Diners, Mastercard, AMEX),
  • SOFORT - Payment via online banking
  • PayPal

Shipments within EU member states, as well Switzerland and Liechtenstein

Your order will be dispatched within the next 2-6 working days, subsequent delivery time according to the Post Office PLC and your local delivery service about 4-10 working days. (Subject to change).

Delivery period: 4-16 working days

Shipping confirmations are currently not available, except for shipments to Germany! However, we can send you the shipping-link on request. (Note: Zip codes stated on your shipping confirmation are only used internally by the delivery service and doesn’t necessarily relate to the recipient address.)
Please contact: online-shop@zotter.at

Information regarding your shipping status and estimated delivery date

Claim settlements: In written form to (online-shop@zotter.at) within 4 working days after accepting the delivery. To be submitted are: picture of the damaged outer packaging, picture of the inner packaging, picture(s) of the damaged product(s) and your invoice number. Note: You have to claim the damage at your local delivery service / post office additionally and ask for a damage report.

Shipping charges: EUR 9.50 up to an order value of EUR 24.99

From an order value of EUR 25.00: free delivery 

Possible payment methods:

  • by credit card (VISA, Diners, Mastercard, AMEX),
  • SOFORT - Payment via online banking
  • PayPal
  • Cash on delivery - only possible within Germany. 

Customs duties (samples) may accrue in the following countries and are to be born by the recipient: Switzerland, Liechtenstein, Spain, Canary Islands, Croatia.

Shipments outside of the EU

Your order will be dispatched within the next 2-6 working days, subsequent delivery time according to the Post Office PLC and your local delivery service about 8-21 working days. (Subject to change).

Delivery period: 8-27 working days

Shipping confirmations are currently not available! However, we can send you the shipping-link on request. (Note: Zip codes stated on your shipping confirmation are only used internally by the delivery service and doesn’t necessarily relate to the recipient address.)
Please contact: online-shop@zotter.at

Information regarding your shipping status and estimated delivery date

Claim settlements: In written form to (online-shop@zotter.at) within 4 working days after accepting the delivery. To be submitted are: picture of the damaged outer packaging, picture of the inner packaging, picture(s) of the damaged product(s) and your invoice number. Note: You have to claim the damage at your local delivery service / post office additionally and ask for a damage report.
Except for deliveries to the US, China and Japan, where the recipient has to settle his claims directly with the delivery service, according to the world postal contract.

Shipping charges: EUR 20.00

Possible payment methods:

  • by credit card (VISA, Diners, Mastercard, AMEX),
  • SOFORT - Payment via online banking
  • PayPal

Customs duties (samples) may accrue in the following countries and are to be born by the recipient: Switzerland, Liechtenstein, Serbia, Croatia, Norway, Macedonia, Iceland and Montenegro.

Other notes:

Prices are quoted inclusive of the legal sales tax, currently 10% (or 20% for drinking chocolate glass, stirrerm serving tray and coffee).

For Germany the sales tax rate of 7% (or 19% for drinking chocolate glass, stirrer, serving tray, “brandy idea” and coffee) applies.