• Delivery and payment conditions for consumers

    Deliveries within Austria

    Possible Payment Methods

    • Credit card (VISA, Diners, Mastercard, AMEX)
    • EPS online banking
    • Klarna SOFORT– Payment by online banking
    • PayPal
    • by Invoice (possible for companies with a valid VAT number)

    Delivery free of charge from an order value of EUR 15 (except EMS express shipping)

    Delivery charges: EUR 4 up to an order value of EUR 14,99

    Standard Delivery
    Your delivery partner: Post AG
    Shipping notification including tracking link: on day of dispatch directly from Post AG
    Delivery period: 4-6 working days

    EMS Express Shipping (Mo-Fr)
    (except on public holidays and shortened dispatch times in summertime)
    Additional charges EUR 12

    Delivery time: from 7 a.m. until 1 p.m.
    Your delivery partner: Post AG
    Shipping notification including tracking link: on day of delivery directly from Post AG
    Delivery period: 1-3 working days

    Collection by the customer (Mo-Sa 10 a.m. – 06 p.m.)

    We will inform you by email about the earliest possible pick-up date of your order. The goods need to be picked up within 6 working days within our opening hours.

    The prices will stay the same as shown on the order confirmation and will not be adapted to our “Ex Works Prices”.

    Claims Settlement

    Within 4 working days after receipt of the shipment to: online-shop@zotter.at
    Mandatory:
    Picture(s) from outer packaging/carton
    Picture(s) from filling material and from inner carton if available
    Picture(s) from damaged good(s) as well as the invoice number 

    Where is my shipment?

    In case that your shipment is not traceable, we ask you to inform us that we are able to arrange an investigation.

    As soon as an investigation is arranged, the deliverer is asked to search for the shipment and to deliver it where appropriate.

    This should happen within a time period of 10 working days. According to our experience, we suggest to wait until this period run off because in most cases the parcels are delivered within this time.

    If no delivery happens within this time period, we are happy to send you a replacement shipment or refund the order amount to the means of payment you used for your purchase.

    If you do not want to wait for the expiry of the period of these 10 working days, we are also able to refund the order amount immediately to the means of payment you used for your purchase.

    In case that we refund you the money and the primary shipment will be delivered also, we are forced to reinvoice the products you got to your side or we have to ask you to send back the products to our address on your costs.

    Deliveries to Great Britain (UK)

    Possible Payment Methods

    • Credit card (VISA, Diners, Mastercard, AMEX)
    • PayPal
    • by Invoice (possible for companies with a valid VAT number)

    Delivery free of charge from an order value of EUR 25,-

    Delivery charges: EUR 9,50 up to an order value of EUR 24,99

    Standard Delivery
    Your delivery partner: UK Mail
    Shipping notification including tracking link: on day of dispatch directly from Post AG
    Delivery period: 6-9 working days

    Claims Settlement

    Within 4 working days after receipt of the shipment to: online-shop@zotter.at
    Mandatory:
    Picture(s) from outer packaging/carton
    Picture(s) from filling material and from inner carton if available
    Picture(s) from damaged good(s) as well as the invoice number

    Where is my shipment?

    In case that your shipment is not traceable, we ask you to inform us that we are able to arrange an investigation.

    As soon as an investigation is arranged, the deliverer is asked to search for the shipment and to deliver it where appropriate.

    This should happen within a time period of 10 working days. According to our experience, we suggest to wait until this period run off because in most cases the parcels are delivered within this time.

    If no delivery happens within this time period, we are happy to send you a replacement shipment or refund the order amount to the means of payment you used for your purchase.

    If you do not want to wait for the expiry of the period of these 10 working days, we are also able to refund the order amount immediately to the means of payment you used for your purchase.

    In case that we refund you the money and the primary shipment will be delivered also, we are forced to reinvoice the products you got to your side or we have to ask you to send back the products to our address on your costs.

    Prices are shown including the legal sales tax of currently 10% respectively 20%.

    In case of indication of a valid VAT number, we will check the validity during the order process and deduct the VAT charges manually if applicable.

    Deliveries within EU members; as well as Switzerland and Liechtenstein (Canary Islands are not supplied)

    Possible Payment Methods

    • Credit card (VISA, Diners, Mastercard, AMEX)
    • Klarna SOFORT– Payment by online banking, currently available for:
      • Belgium
      • Germany
      • Italy
      • Netherlands
      • Austria
      • Poland
      • Sweden
      • Switzerland
      • Spain
    • PayPal
    • By Invoice (possible for companies with a valid VAT number)

    Delivery free of charge from an order value of EUR 25

    Delivery charges: EUR 9,50 up to an order value of EUR 24,99

    Standard Delivery
    Please find the delivery company as well as their transit times under following link: Information about delivery company and their local service
    Shipping notification including tracking link: on day of dispatch directly from Post AG
    Delivery period: 6-9 working days

    Claims Settlement

    Within 4 working days after receipt of the shipment to: online-shop@zotter.at
    Mandatory:
    Picture(s) from outer packaging/carton
    Picture(s) from filling material and from inner carton if available
    Picture(s) from damaged good(s) as well as the invoice number
    It is necessary that the damage is reported to your local delivery company too as they have to create a damage report locally.

    Where is my shipment?

    In case that your shipment is not traceable, we ask you to inform us that we are able to arrange an investigation.

    As soon as an investigation is arranged, the deliverer is asked to search for the shipment and to deliver it where appropriate.

    This should happen within a time period of 10 working days. According to our experience, we suggest to wait until this period run off because in most cases the parcels are delivered within this time.

    If no delivery happens within this time period, we are happy to send you a replacement shipment or refund the order amount to the means of payment you used for your purchase.

    If you do not want to wait for the expiry of the period of these 10 working days, we are also able to refund the order amount immediately to the means of payment you used for your purchase.

    In case that we refund you the money and the primary shipment will be delivered also, we are forced to reinvoice the products you got to your side or we have to ask you to send back the products to our address on your costs.

    Any possible customs charges must be paid by the recipient.

    Prices are shown including the legal sales tax of currently 10% respectively 20%.

    In case of indication of a valid VAT number, we will check the validity during the order process and deduct the VAT charges manually if applicable.

    Deliveries outside the EU members; except Switzerland and Liechtenstein

    On request we are happy to send you an offer including the shipping charges.

    Payment method by prepayment via PayPal

    Standard Delivery

    Please find the delivery company as well as their transit times under following link:Information about delivery company and their local service
    Shipping notification including tracking link: on day of dispatch directly from Post AG
    Delivery period: 8-21 working days

    Claims Settlement

    Within 4 working days after receipt of the shipment to: online-shop@zotter.at
    Mandatory:
    Picture(s) from outer packaging/carton
    Picture(s) from filling material and from inner carton if available
    Picture(s) from damaged good(s) as well as the invoice number

    It is necessary that the damage is reported to your local delivery company too as they have to create a damage report locally.

    Where is my shipment?

    In case that your shipment is not traceable, we ask you to inform us that we are able to arrange an investigation.

    As soon as an investigation is arranged, the deliverer is asked to search for the shipment and to deliver it where appropriate.

    This should happen within a time period of 10 working days. According to our experience, we suggest to wait until this period run off because in most cases the parcels are delivered within this time.

    If no delivery happens within this time period, we are happy to send you a replacement shipment or refund the order amount to the means of payment you used for your purchase.

    If you do not want to wait for the expiry of the period of these 10 working days, we are also able to refund the order amount immediately to the means of payment you used for your purchase.

    In case that we refund you the money and the primary shipment will be delivered also, we are forced to re-invoice the products you got to your side or we have to ask you to send back the products to our address on your costs.

    Any possible customs charges must be paid by the recipient.

    Prices are shown including the legal sales tax of currently 10% respectively 20%.