Technical Support

If you have difficulties handling our website or while checking out an order, we are offering you support via remote maintenance sessions.

To be able to participate a remote maintenance session, you need to download and run the program TeamViewer, which your can find here.

Our support team will ask you on the phone for the ID and the password you see in the window after you started this program. This is necessary for enabling the support associate to connect with your computer.

You can get technical support also via e-mail. Please use this e-mail address 

To download the SOFTWARE, TeamViewer QuickSupport (QS), please click here: